Cancellation and Refund Policy
This policy is a working draft. Purple Pantry Bakery recommends consulting a licensed South Carolina business attorney before relying on any policy language for legal or business decisions.
Because every order is made specifically for you, cancellations affect real time, real ingredients, and real planning. The following policy exists to be fair to both parties.
Cancellations More Than 7 Days Before the Needed-By Date
Your deposit will be refunded minus the cost of any ingredients already purchased for your order. Pam will provide an itemized accounting of any ingredient costs deducted before issuing the refund.
Cancellations 3 to 7 Days Before the Needed-By Date
Your deposit is nonrefundable. No additional charges will be collected beyond the deposit already paid. Pam will not charge the remaining balance.
Cancellations Fewer Than 3 Days Before the Needed-By Date
Full payment is due. At this point the order is substantially complete or ingredients and time have been fully committed. Pam reserves the right to collect the full confirmed order total for cancellations received with fewer than 72 hours notice.
Quality Concerns
If your order arrives damaged or does not reflect what was agreed in writing, please contact Pam within 24 hours of pickup. Pam will work with you on a replacement or partial credit at her discretion. Because baked goods are perishable, no refunds or credits will be issued for concerns raised more than 24 hours after pickup or delivery. No cash refunds will be offered once a product has been accepted at pickup.
If Purple Pantry Bakery Cannot Complete Your Order
In the rare event that Pam is unable to fulfill your order due to illness, family emergency, or circumstances beyond her control, you will receive a full refund of all payments made. Pam will notify you as soon as possible and will make every effort to help you find an alternative.